1. Introduction

NB Stationery ("Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services (collectively, the "Service"). This policy applies to all information collected through our Service and any related services, sales, marketing, or events.

We encourage you to read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. The date of the most recent revision will be indicated at the top of this page.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us. This information may include your full name, email address, postal address, telephone number, billing information and payment card details, date of birth (if provided), company name (for business accounts), and any other information you choose to provide when communicating with us.

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information about your device and your use of the Service. This information may include your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, referring URL, pages visited on our Service and the order in which they were visited, the date and time of your visit, the amount of time spent on each page, clickstream data and navigation patterns, language preferences, and information about your internet connection and service provider.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your interactions with the Service. Cookies are small data files stored on your device that help us improve the Service, understand usage patterns, and personalize your experience. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if cookies are disabled.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We use cookies for essential site functionality, analytics and performance monitoring, personalization of content and recommendations, and remembering your preferences and settings across sessions.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, analytics providers, advertising networks, and social media platforms. This information may be combined with the information we collect directly from you to improve the accuracy of our records, enhance our marketing efforts, and provide a better user experience.

3. How We Use Your Information

We use the personal information we collect for various purposes, including to process and fulfill your orders, including sending order confirmations, shipping notifications, and delivery updates; to create and manage your account, including authentication and account recovery; to communicate with you regarding your orders, account, or any inquiries you submit through our contact forms; to send you marketing communications about products, promotions, and events that may interest you, subject to your marketing preferences and applicable law.

We also use your information to improve and optimize the Service, including analyzing usage trends, diagnosing technical issues, and developing new features; to personalize your experience by presenting products and offers tailored to your interests and purchase history; to detect, prevent, and address fraud, unauthorized access, and other illegal activities; to comply with legal obligations, resolve disputes, and enforce our agreements; and to conduct research and analysis to better understand our customers and improve our products and services.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless we have obtained your consent or such use is otherwise permitted or required by applicable law.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances: with service providers and business partners who assist us in operating the Service, processing payments, fulfilling orders, delivering products, conducting analytics, sending communications, or providing customer support; with payment processors and financial institutions to facilitate transactions and prevent fraud.

We may also share your information in response to a legal request, court order, or government investigation, or to comply with applicable laws and regulations; to protect the rights, property, and safety of NB Stationery, our customers, or the public; in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, in which case personal information may be transferred as part of the transaction; and with your consent or at your direction, such as when you choose to share information with a third-party integration or social media platform.

When we share your information with third-party service providers, we require them to use your personal information only for the purposes for which it was shared and to implement appropriate security measures to protect your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. In general, we retain customer account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate your account.

Order and transaction records are retained for a minimum of seven (7) years to comply with tax and accounting regulations. Communication records, including emails and support tickets, are retained for a period of three (3) years from the date of the communication. Marketing preferences and consent records are retained for the duration of your subscription or account, plus an additional two (2) years.

When your personal information is no longer needed for the purposes for which it was collected, or when the applicable retention period has expired, we will securely delete or anonymize your information in accordance with our data retention policies and applicable law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit and at rest using industry-standard protocols, access controls and authentication mechanisms to limit access to personal information, regular security assessments and vulnerability testing, employee training on data protection and privacy best practices, and physical security measures for our facilities and data storage systems.

Despite our efforts to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access and obtain a copy of your personal information that we hold about you; the right to request correction of any inaccurate or incomplete personal information; the right to request deletion of your personal information, subject to certain legal exceptions; the right to restrict or object to the processing of your personal information; the right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.

You also have the right to withdraw consent at any time where we rely on your consent as the legal basis for processing your personal information; the right to opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly; and the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law and may request verification of your identity before processing your request.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. When we transfer personal information to other countries, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

By using the Service, you consent to the transfer of your personal information to countries outside your country of residence, including Kazakhstan and any other countries where our service providers operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information from our records as soon as possible. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

10. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by NB Stationery. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information. This Privacy Policy applies solely to information collected through our Service.

1. Overview

At NB Stationery, customer satisfaction is at the core of everything we do. We stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. This Refund Policy outlines the conditions under which returns, exchanges, and refunds are available for products purchased through our online store at nbstationery-store.com.

Please read this policy carefully before making a purchase. By placing an order with NB Stationery, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. This policy works in conjunction with our Terms of Service and Privacy Policy.

2. Return Eligibility

2.1 General Return Window

We accept returns on most products within fourteen (14) calendar days from the date of delivery. To be eligible for a return, the item must be in its original, unused condition and in its original packaging. All tags, labels, protective wrapping, and accessories must be intact and included with the return. Products that have been used, altered, damaged by the customer, or are missing original packaging may not be eligible for a return.

2.2 Items Eligible for Return

The following categories of products are eligible for return within the 14-day return window, provided they meet the conditions described above: notebooks and journals that are still sealed in their original shrink wrap or packaging; writing instruments (pens, pencils, markers) that have not been used or tested; desk accessories and organizers in their original packaging; planners and calendars that have not been written in; paper clips, binder clips, and similar accessories in unopened packaging; and gift sets and bundles in their original sealed condition.

2.3 Items Not Eligible for Return

The following items cannot be returned or exchanged under any circumstances: products that have been used, opened (in the case of sealed items), written in, or otherwise altered from their original condition; custom-branded or personalized items, including products with engraving, monogramming, or logo embossing (including B2B/corporate custom orders); items purchased during clearance or final sale promotions, which are explicitly marked as non-returnable at the time of purchase; gift cards and digital products; and any items that show signs of deliberate damage, misuse, or negligence.

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer service team at hello@nbstationery-store.com within 14 days of receiving your order. In your email, include your order number, the item(s) you wish to return, the reason for the return, and photographs of the item(s) showing their current condition. Our team will review your request and respond within two (2) business days with return authorization and instructions.

3.2 Packaging and Shipping Returns

Once your return has been authorized, you will receive detailed instructions for shipping the item(s) back to our warehouse. Please pack the item(s) securely in their original packaging, if possible, to prevent damage during transit. We recommend using a trackable shipping method and purchasing shipping insurance for the return shipment, as we cannot guarantee receipt of your returned item and are not responsible for items lost or damaged during return shipping.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect in the product, an error in the order fulfillment process, or damage that occurred during delivery. In such cases, NB Stationery will provide a prepaid return shipping label or reimburse reasonable shipping costs upon receipt and inspection of the returned item.

3.3 Inspection and Processing

Upon receipt of your returned item at our warehouse, our quality assurance team will inspect the product to verify that it meets the eligibility requirements for a refund. This inspection typically takes three to five (3-5) business days from the date the item is received. If the item passes inspection, your refund will be processed according to the terms outlined in Section 4 below. If the item does not meet the return eligibility requirements, we will contact you to discuss available options, which may include returning the item to you at your expense.

4. Refund Methods and Processing Times

4.1 Refund to Original Payment Method

Approved refunds will be credited to the original payment method used for the purchase. Please allow five to ten (5-10) business days from the date your refund is approved for the credit to appear on your statement. Processing times may vary depending on your financial institution and payment provider. We will send you an email confirmation once your refund has been processed.

4.2 Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. Situations that may result in a partial refund include items that are returned with minor signs of use or handling, such as slight scuffing or minor packaging damage; items returned without all original accessories, packaging materials, or documentation; and items that have been opened but remain in otherwise new condition, where the original seal or packaging has been broken.

4.3 Shipping Costs

Original shipping charges paid at the time of purchase are non-refundable, except in cases where the return is due to an error on our part or a defective product. If you received free shipping on your original order and the return results in the order total falling below the free shipping threshold, the standard shipping cost may be deducted from your refund amount.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, size, or color, please return the original item following the process described in Section 3 and place a new order for the desired product. This ensures the fastest processing time and guarantees product availability for your replacement item.

If you received a defective or incorrect item, please contact our customer service team immediately. We will work with you to arrange a replacement shipment at no additional cost, or provide a full refund if the correct item is unavailable.

6. Damaged or Defective Products

If you receive a product that is damaged during shipping or has a manufacturing defect, please contact our customer service team within seven (7) calendar days of delivery. Provide your order number, a detailed description of the damage or defect, and clear photographs showing the issue. Do not discard the product or its packaging until your claim has been fully resolved.

For confirmed cases of shipping damage or manufacturing defects, NB Stationery will offer you the choice of a full refund including return shipping costs, a replacement product shipped at no additional charge, or store credit in the amount of the original purchase price. We reserve the right to request the return of the damaged or defective product before processing a replacement or refund. In all cases, we will provide a prepaid return shipping label for your convenience.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe after receiving our confirmation email, we recommend the following steps: first, check your bank or credit card statement again, as some financial institutions may take additional time to post the credit; second, contact your credit card company or bank, as processing times vary between institutions; third, if you have completed both steps and still have not received your refund, please contact us at hello@nbstationery-store.com with your order number and refund confirmation details so we can investigate further.

8. Bulk and Corporate Orders (B2B)

Return and refund terms for bulk orders and corporate accounts differ from standard consumer purchases. Bulk orders exceeding 50 units are subject to a restocking fee of fifteen percent (15%) of the order value. Custom-branded items and personalized products ordered under B2B agreements are final sale and cannot be returned or refunded. For defective items within a bulk order, we will replace the defective units at no additional charge. Specific return terms may be outlined in individual B2B agreements and purchase orders, which take precedence over this general Refund Policy where applicable.

9. Promotional and Sale Items

Items purchased during promotional events or at discounted prices are eligible for return under the standard terms of this policy, unless they are explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase. Refunds for promotional items will be issued at the actual price paid, not the original retail price. Promotional discount codes and offers used at the time of purchase cannot be reissued or applied to future orders after a return is processed.

10. Policy Modifications

NB Stationery reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. The Refund Policy in effect at the time of your purchase will apply to that transaction. We encourage you to review this policy periodically to stay informed of any updates or changes that may affect your rights.